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Frequently Asked Questions
Everything you need to know about our silk, product care, shipping and returns.
Products & Silk
Our materials, quality and product range
Is SILVA made from genuine Mulberry Silk?
Yes. SILVA products are crafted from 100% Grade 6A Mulberry Silk. We do not use polyester satin or silk blends.
What does 22 Momme mean?
Momme measures the weight and density of silk. Our 22 Momme silk offers a refined balance of softness, strength and durability for everyday use.
Why choose silk instead of cotton or satin?
Silk has a naturally smooth surface that creates less friction against hair and delicate skin. Unlike polyester satin, genuine silk is a natural fibre and is comfortably breathable throughout the year.
Is silk suitable for every season?
Yes. Silk is naturally breathable and feels comfortable during both warmer and cooler seasons.
Care & Use
Simple care to preserve softness and shine
How should I wash my SILVA products?
Follow the care instructions provided with your product. As a general guide, use cold water and a mild detergent suitable for silk, avoid bleach and fabric softener, and air dry in the shade.
Read our full Care Guide →Can silk products be placed in a dryer?
We recommend air drying silk naturally in the shade. Avoid tumble drying and direct sunlight, as excessive heat may affect the silk fibres.
Will the eye mask fit comfortably?
Our silk eye mask features a soft stretch elastic band designed to fit most adults comfortably while helping reduce surrounding light.
Shipping & Delivery
Orders are carefully dispatched from Melbourne
Where are orders shipped from?
All SILVA orders are packed and dispatched from Melbourne, Australia.
How much does Australian shipping cost?
We offer complimentary standard Australian shipping on qualifying orders over $99. Available shipping options, charges and estimated delivery times are shown at checkout.
Will I receive tracking information?
Yes. Once your order has been dispatched, tracking details will be sent to the email address used at checkout.
Do you currently ship internationally?
We currently deliver within Australia. International shipping is being considered as SILVA grows, and updates will be shared through our website and mailing list.
View Shipping & Delivery →Returns & Support
Helpful answers when something is not quite right
Can I return my purchase?
Unused and unopened products may be returned within 30 days of delivery, subject to the conditions in our Returns & Refund Policy. For change-of-mind returns, return postage is the customer’s responsibility.
View Returns & Refunds →What if my order arrives faulty or incorrect?
Please contact us with your order number and photographs of the issue. If we have made a mistake or the product is faulty, we will work with you to arrange an appropriate solution and cover the relevant return shipping cost.
Nothing in our policy limits your rights under the Australian Consumer Law.
How can I contact SILVA?
Send us a message through our Contact page and we will respond as soon as possible.
Contact SILVA →