Returns & Refund

We hope you love your SILVA Silk purchase. If something isn't quite right, we'll do our best to make it right.

If you have any questions before or after your purchase, simply get in touch — we're always happy to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items should be:

Unused and unwashed
In their original packaging
In resalable condition

Because our products come into close contact with skin and hair, we can't accept returns for items that have been used, washed or removed from their original packaging, unless they're faulty.

Faulty or Incorrect Items

If your order arrives damaged, faulty, or you receive the wrong item, please contact us within 7 days of receiving your parcel.

Simply email us with your order number and a few photos, and we'll work with you to arrange a replacement or refund as quickly as possible.

How to Return an Item

To start a return, please email us at:

hello@silvasilk.com.au

Please include:

Your order number
Your name
A brief description of the issue

We'll reply with the next steps.

Return Shipping

If you're returning an item because you've changed your mind, return postage is the customer's responsibility.

If we've made a mistake or the product is faulty, we'll cover the return shipping costs.

Refunds

Once we receive and inspect your return, we'll let you know the outcome.

Approved refunds will be processed to your original payment method. Depending on your bank or payment provider, it may take a few business days for the funds to appear.