Thank you for shopping with SILVA Silk.
Every order is carefully packed from Melbourne, Australia, with the same attention to quality and detail that goes into our products.
Processing Time
Orders are usually packed and dispatched within 1–2 business days.
During busy periods or public holidays, dispatch may take a little longer. If there are any unexpected delays, we'll keep you informed.
Shipping Within Australia
We currently ship Australia-wide.
Free express shipping is available on all orders over $99 AUD.
For orders under $99, shipping costs are calculated at checkout based on your delivery address.
Estimated Delivery Times
Once your order has been dispatched, estimated delivery times are generally:
- Metro areas: 2–5 business days
- Regional areas: 3–7 business days
Please note that delivery times are estimates only and may vary depending on your location and the shipping carrier.
Order Tracking
As soon as your order is on its way, you'll receive a shipping confirmation email with a tracking number so you can follow your parcel's journey.
Delivery Updates
Please ensure your shipping address is correct before placing your order.
If you notice an error, contact us as soon as possible and we'll do our best to update your order before it has been dispatched.
If your parcel is delayed or you need assistance with your delivery, simply get in touch. We'll be happy to help.
International Shipping
At the moment, SILVA Silk ships within Australia only.
We're working towards offering international shipping in the near future and look forward to bringing SILVA Silk to customers around the world.
If you're located outside Australia and would like to purchase from us, we'd love to hear from you. Please contact us at hello@silvasilk.com.au, and we'll do our best to assist.
Contact Us
If you have any questions about shipping or your order, we're always happy to help.
Email: hello@silvasilk.com.au